eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing quality monitoring/insights, advanced analytics, automation, superior technical operations support and digital care services. We assist companies in developing, implementing and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.
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Analysis, advanced automation, quality management, technical operations, and digital care
IMPROVE YOUR END-TO-END CUSTOMER JOURNEY
Proprietary technology, robotics, data analytics and people
INNOVATORS IN CUSTOMER OPERATIONS
your customer experience.
while providing in-depth agent tracking, coaching and analysis to improve
We listen and react to your noise, reducing average handling time by 20%
QUALITY FOCUS: A CLEAR DIFFERENTIATOR
with our expert advice at every touchpoint.
derive actionable insights and ensure cost-efficient outcomes
Reduce unnecessary truck rolls, optimize dispatch processes,
EXPERTS IN REMOTE FIELD OPERATIONS
About Us
Skill & Scale
30000000
Savings to our clients in unnecessary technician visits
90
Reduction in cost due to automation of work order &
bill code management
5
Improvement in net promoter scores while delivering operational savings
Publications
Grand opening ceremony to celebrate eClerx’s new delivery center in Fayetteville, N.C.
Events
- Quaterly Fixed Income Insights
JANUARY 19, 2017
- DOL Rule Impact on 401(k) investment Menus
JANUARY 19, 2017
- Private Equity : No Longer an Investment
JANUARY 19, 2017
Leadership
Michael Taylor
Leadership
Amit Bakshi
Pascual Ortiz
Leadership
David Goldberg
Leadership
Bob Horan
Anjan Malik
P.D. Mundhra
Leadership
Colleen Kremsky
Leadership
Francine Falchook
Leadership
