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Analysis, advanced automation, quality management, technical operations, and digital care

IMPROVE YOUR END-TO-END CUSTOMER JOURNEY

Proprietary technology, robotics, data analytics and people

INNOVATORS IN CUSTOMER OPERATIONS

your customer experience.

while providing in-depth agent tracking, coaching and analysis to improve

We listen and react to your noise, reducing average handling time by 20%

QUALITY FOCUS: A CLEAR DIFFERENTIATOR

with our expert advice at every touchpoint.

derive actionable insights and ensure cost-efficient outcomes

Reduce unnecessary truck rolls, optimize dispatch processes,

EXPERTS IN REMOTE FIELD OPERATIONS

About Us

eClerx Customer Operations uniquely improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. We are leaders in quality monitoring and insights, digital care services, and advanced technical operations.

Our team of 3000+ full-time consultants and delivery employees at our five production hubs in Fayetteville, NC, Mumbai, Pune, Chandigarh, and Phuket apply deep industry expertise to effectively support the most demanding global clients by utilizing a follow the sun delivery model. eClerx Customer Operations’ innovative approach enables our clients to enhance their customers’ experience and reduce operating costs 24x7x365.

Skill & Scale
30000000
Savings to our clients in unnecessary technician visits
90
Reduction in cost due to automation of work order &
bill code management
5
Improvement in net promoter scores while delivering operational savings

Publications

Grand opening ceremony to celebrate eClerx’s new delivery center in Fayetteville, N.C.

READ MORE

Events

  • Quaterly Fixed Income Insights

JANUARY 19, 2017

  • DOL Rule Impact on 401(k) investment Menus

JANUARY 19, 2017

  • Private Equity : No Longer an Investment

JANUARY 19, 2017

Leadership

  • Michael Taylor
    Michael Taylor
    Leadership
  • Amit Bakshi
    Amit Bakshi
  • Pascual Ortiz
    Pascual Ortiz
    Leadership
  • David Goldberg
    David Goldberg
    Leadership
  • Bob Horan
    Bob Horan
  • Anjan Malik
    Anjan Malik
  • P.D. Mundhra
    P.D. Mundhra
    Leadership
  • Colleen Kremsky
    Colleen Kremsky
    Leadership
  • Francine Falchook
    Francine Falchook
    Leadership
Leadership
Contact Us

Please contact us to learn more about our solutions, schedule a demonstration, join our team or submit any other inquiries.

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